Hallsdale-Powell Utility District (HPUD)
3745 Cunningham Rd.
P.O. Box 5199
Knoxville, TN 37928-0199
Office Phone: 865-922-7547
Office Hours 8am-4pm Monday- Friday
When ready to install the Advantex sewer system, go to the HPUD Office and pay for the unit and sewer tap fee. They will give you a packet of information that contains details about the system and how to operate the system. This packet can also be found at https://odl.orenco.com/documents/ABR-OM-1.pdf
. Note: The homeowner service agreement and all bill requirements (minimum bill) transfers with the deed when a home is sold.
Once your system is installed, contact HPUD for an inspection before discharging sewage into the unit. HPUD will not warranty or cover the Advantex unit if it is not inspected. HPUD only takes responsibility for the Advantex unit. All gravity sewer piping to the unit and discharge piping away from the unit are the Homeowner’s responsibility.
Orenco (Advantex manufacturer)
Water Meter for New Construction
When you are ready to have a water meter installed, contact Hallsdale Powell to request service. HPUD will invoice Sunset Bay which will have it paid by the original developer. Please allow 10-15 business days for this transaction to take place.
One of our homeowners recently discovered the water pressure coming from the street to their home was extremely high (200 psi) greater than the lines running from the meter to our home (as is used for most residential service) was rated for (160 psi).
A local Hallsdale Powell crew suggested they call and request HP install a Pressure Reducing Valve (PRV) at no cost to them. Fortunately, HP did just that and the crew has since tested quite a few other homes in SSB and have scheduled installs for them as well.
At some point in the last several years all new service included installation of these PRVs but older service most likely does not have them.
If you have an older home, it may be wise to contact Hallsdale Powell and make this request
Water Only Meter
If you currently have a water account with HPUD, you can have a water-only meter (irrigation meter) installed for $400 (price quoted May 2020). This meter will allow you to use water outside your home and not be billed for sewer.
If you have a sewer back up in your home, call HPUD at 865-922-7547. All calls are investigated promptly and HPUD will determine whether the problem is the responsibility of the homeowner or HPUD.
If you hear an Advantex alarm, please contact HPUD as soon as possible. The number is 865-922-7547. After hours, this will roll to an answering service; they will contact a technician for you.
*Sunset Bay asks that you attempt to contact the homeowner before reporting an alarm; please do not contact the Sunset Bay office to report an alarm, the delay could possibly cause problems for the homeowner.*