(This information was compiled with the help of Patrick Westrick. Last updated October 26, 2020)
1. Telephone Service
Brightspeed is the local Telephone, Internet (DSL) and TV provider (DIRECTV).
Telephone landline service is available with options for free long distance offered with some packages, for products, service and billing call 833-692-7773.
Another option for telephone service is Voice over Internet Protocol (VoIP). This is a telephone service utilizing the Internet. A quick internet search will deliver several options for VoIP.
2. Internet service is available from these providers at present:
Brightspeed provides Digital Subscriber Line (DSL). 833-692-7773
Viasat is an Internet Service Provider via Satellite. 855-932-1152
Starlink is High Speed Internet via Satellite. Order online.
3. TV Service
Satellite service - there are two that provide TV service in Sunset Bay along with several streaming options:
DIRECTV Customer Service 1-800-531-5000
DISH Network Customer Service 1-800-333-3474
Check with your neighbors to determine quality of service as geographical features affect satellite reception.
4. Cellular Service
Verizon
There is a Verizon tower on the lake west of Sunset Bay. Some residents have good connections in the community, but not on Sharps Chapel road and the immediate surrounding area. Since geographical features affect service it is best to ask your neighbor about their experiences.
U. S. Cellular
U. S. Cellular has improved their service. The reception is good in the whole community as well as Sharps Chapel Road all the way to Knoxville and Middlesboro, KY. U S Cellular has two towers, one located near Big Ridge State Park and a second located at Waterside Marina.
At the present, Verizon and U. S. Cellular have a reciprocity agreement to provide service on shared networks, but keep in mind calls are prioritized. This agreement can be terminated at any time.
5. Wireless Internet Connection
The Association provides wireless Internet access at the clubhouse to property owners as a convenience to the Sunset Bay community. The wireless networks are Sunset Bay Clubhouse and Sunset Bay Pool. The Association expects that users to make no effort to interfere with the operations and integrity of its systems and may develop appropriate procedures to ensure their ongoing efficiency, reliability, and security.
The Association does not filter the content of wireless Internet access. Internet sites and other graphic material that could be defined as harmful to minors, or inappropriate for viewing in a public setting should not be accessed while using the wireless connection. If such sites are accessed, users may be asked to terminate their Internet session. If accessing inappropriate sites is seen as an ongoing problem, users may be banned from using the wireless Internet connection on the property.
The wireless network is not secure. Wireless users transmit credit card information, passwords, or any other sensitive personal information at their own risk. Anti-virus and security protection are the responsibility of the user. Users observed attempting to hack into another user’s computer or using their computer in a manner deemed inappropriate may be asked to terminate their Internet session. If such inappropriate use is seen as an ongoing problem, users may be banned from using the wireless Internet connection on the property.
The Association is not responsible for any loss of data, identity theft, or for theft or damage to personal equipment or software.
Printing is not available over the wireless network.
The Association cannot provide technical assistance to users using the wireless network.
6. Email on Broadband Internet for Sunset Bay
Tuesday, October 13, 2020
To: Sunset Bay Property Owners
From: Sunset Bay Owners Association
Subject: Broadband Internet for Sunset Bay
Dear Property Owner,
As you may know, we have been trying to get high speed internet to Sunset Bay for some time. Powell Valley Electric Coop and Scott County Telephone Coop have a partnership to provide broadband to Union County. In recent conversations with Bo Goodin, from Powell Valley Electric, he has requested that we provide him with information as to who is interested in receiving the service. He will then put us on the list to receive services when it becomes available. You can do one of two things. Either call Bo with your contact information or provide Jenny at our office with your name, phone, and 911 address and we will send Bo a list.
Bo Goodin contact information is as follows:
Charles “Bo” Goodin
Assistant General Manager
Powell Valley Electric Coop
Phone: 423-626-0738
Sandra Devery, Sunset Bay President
